Shipping policy
Shipping Times & Costs
Delivery takes place within 24/72 working hours, shipping costs are included within the Italian borders.
Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. You will have the possibility to follow the shipment of your package directly from the link that we will send you upon shipment.
Orders placed are normally shipped the working day following the day of the order. Shipments within the EU can take over 7 working days. Shipping to non-EU countries can take over 2 weeks.
Orders that are shipped with a tracking number tend to arrive faster. As soon as the package is delivered to the courier you will receive a Tracking number which will provide you with details on the delivery situation.
Disclaimer:
The main objective is to ensure that the order reaches its destination as soon as possible. However, it is the customers and/or recipients who take responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
We cannot assume any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and/or additional costs for the delivery of the goods or for their replacement.
In the event that you receive an incorrect, damaged or non-compliant item, please contact us by phone or email within three days of receiving the order, preferably with a photograph of the package and its contents.
In the event that you refuse an order, please contact us by phone or email to communicate it. The refund of the order will take place only after it has returned to our warehouse, once the integrity of the goods has been verified. You will be responsible for the round-trip shipping costs of €15.00.
The Customer acknowledges that the collection of the Product is his precise obligation deriving from the purchase contract. In the event of non-delivery due to the absence of the recipient at the address specified in the order form, after two unsuccessful delivery attempts, the package will go "in storage". In the event of failure to collect the Product within five working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 of the civil code Once the contract has been terminated, the total amount paid by the Customer will be reimbursed, less the costs of unsuccessful delivery of the Product and the costs of returning it (amounting to €15.00 in total). The termination of the contract and the refund amount will be communicated to the Customer via e-mail.
In the case of a return, the outward shipping costs will remain your responsibility. Only the amount of the goods will be refunded. Please do not return products without contacting us first.
It is not possible to assume any responsibility for any missing goods inside a package, if they were present in the DDT (transport document) and in the commercial document.
As already reported in the responsibility is borne by the customer/recipient once the order is shipped.